Updating Your Agent’s ID

When this occurs, the first place to check is the Agent Roster to find the agent’s profile information in order to make sure their Agent ID is correct on your brokerage site.

You can learn how to find the agent roster and update an agent’s ID by checking out our previous article: How can I Edit an Agent’s Information on my Brokerage Website?

If the Agent ID is updated and correct, contact our Customer Success Team to investigate further.